Shipping Policy - Aaka Scientific

1. Introduction

Welcome to AAKA Scientific (referred to as “we”, “us”, or “our”). This Shipping Policy outlines how orders are processed, handled, and shipped from our location in Edmonton, Alberta, Canada. By placing an order with us, you agree to the terms stated below. This policy is designed to ensure clarity and transparency in our shipping practices while outlining responsibilities and limitations.

Please read this policy carefully. It complements our Terms of Service and Privacy Policy, which together govern your use of our services and website.

2. Order Processing

Once you place an order through our website, we will begin processing that order subject to product availability and payment verification.
Order processing typically begins within one to several business days after the order is accepted.
Processing may be delayed due to high volume, holidays, supply chain constraints, or additional verification requirements.
We reserve the right to cancel or refuse to process any order at our discretion.

3. Shipping Methods and Carriers

We offer shipping through a variety of carriers, selected based on cost, speed, reliability, and destination.

Actual shipping carriers and methods may vary per order and are not guaranteed.
Estimated delivery times are provided for convenience and are based on carrier estimates. Actual delivery times may vary and are not guaranteed.
Once a package has been transferred to a carrier, responsibility for the shipment rests with that carrier subject to their terms and conditions.

4. Shipping Fees

Shipping costs are calculated at checkout based on order weight, dimensions, destination, and selected shipping method.
All shipping charges are the responsibility of the customer unless otherwise expressly indicated.
We reserve the right to update or adjust shipping fees at any time without notice.

5. Delivery Locations

We ship products to domestic and international destinations as permitted by law.
Certain items may be restricted for shipment to specific regions due to regulatory, safety, or logistical reasons.
Customs, duties, taxes, and import fees that apply in the destination jurisdiction are the responsibility of the customer.
It is the customer’s responsibility to ensure that products purchased can be legally imported into the destination country or region.

6. Estimated Delivery Timeframes

Shipping arrival times depend on multiple factors, including carrier performance, destination distance, customs clearance (for international shipments), and seasonal impacts.
We provide estimated delivery windows but cannot guarantee delivery by any specific date or time.
We are not responsible for delays caused by customs, carrier issues, weather events, natural disasters, pandemics, or other conditions outside our control.

7. Shipment Tracking

When available, shipment tracking information is provided so customers can monitor the progress of their delivery.
Tracking updates are subject to carrier systems and may not immediately reflect package movement.
It is the customer’s responsibility to track the shipment once tracking information has been provided.

8. Shipment Acceptance and Risk of Loss

Once a shipment has been delivered to the carrier, all risk of loss, damage, or delay passes to the customer.
AAKA Scientific is not liable for lost, stolen, misdelivered, or otherwise misrouted packages once they are in the carrier’s possession.
Customers should ensure that delivery addresses are accurate and complete at the time of order. We are not responsible for incorrect addresses provided by the customer.

9. Inspection Upon Delivery

Customers are strongly encouraged to inspect their shipments upon receipt.
If you notice visible damage or other issues with the packaging or contents, please document the condition and contact the carrier and AAKA Scientific promptly.
Delays in reporting may affect the ability to file claims with carriers or insurers.

10. Customs, Duties & Import Fees

International shipments may be subject to customs inspections, duties, taxes, and fees imposed by destination countries.
These charges are the responsibility of the customer and may be collected by the carrier or customs authorities prior to delivery.
We recommend customers familiarise themselves with local import regulations before ordering.

11. Change or Cancellation of Shipping Address

Requests to modify a shipping address after an order is placed may be possible but are not guaranteed.
Additional charges may apply for address changes, rerouting, redelivery fees, or storage fees imposed by carriers.
We are not responsible for charges or delays resulting from address changes requested after shipment.

12. Lost, Damaged, or Delayed Shipments

Claims for lost, damaged, or delayed shipments should be made promptly.
For lost or damaged goods reported after delivery, we may ask for documentation such as photos of the damaged goods, packaging, and shipment records.
We will assist with carrier claim processes to the extent reasonably possible, but we cannot guarantee resolution.
Our liability for any such claim is limited to the value of the goods purchased, and we are not responsible for incidental or consequential damages.

13. Special Shipping Conditions

Some products may require special handling, temperature control, restricted carriers, or additional documentation.
These requirements may affect shipping methods, timelines, and fees.
Although we strive to communicate any special conditions, customers agree that some requirements may be imposed by third-party carriers or regulatory agencies without prior notice.

14. Address Changes and Refused/Returned Shipments

Shipments returned to us due to refusal, incorrect address, or failed delivery attempts may incur additional fees for reshipment.
Refunds for returned orders are subject to our Return Policy and may be reduced by shipping costs, restocking fees, or actual charges incurred.
We are not responsible for carrier surcharges associated with refused or returned shipments.

15. Shipping Policy Changes

We reserve the right to modify or update this Shipping Policy at any time.
Changes become effective immediately upon posting on our website.
Your continued use of our services after any changes constitutes acceptance of those changes.

16. Contacting Us

If you have questions regarding this Shipping Policy or need assistance with a shipment, please reach out to us through the contact channels provided on our website.